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ALL Lucid Products - Version none
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#5084 - Unable to display User Manual: HELP | VIEW USER MANUAL. This problem will occur with all PDF Documents called by the application.
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Microsoft Edge sets itself as the default application for opening PDF Files. Change the Default Application to Adobe Acrobat Reader.
See: https://www.windowscentral.com/how-ditch-microsoft-edge-your-default-pdf-reader-windows-10 for instructions on how to change.
NOTE: The provided fix is only temporary. This is a Microsoft problem, which they refuse to fix. To read a document, go to the installation directory and open the document file manually using the PDF reader of your choice.
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ALL Lucid Products - Version 1.03.0024
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#5068 - Anti-Virus software may
prevent some .exe files from being downloaded
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When downloading files, you may get a DRep message
preventing you from downloading the software. This is NOT a Virus message. To get
around the problem, disable your anti-virus software until the file has been
downloaded and installed. If you are using Avast Anti-Virus, you may uncheck
'Enable Reputation services' and add http://www.lucidcc.com as a URL to exclude.
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ALL Lucid Products - Version none
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#5062 - When I attempt to update my software, I receive a message
telling me that I do not have the minimum software version to obtain an upgrade
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Go to the product web page and look to see if there is a
'Purchase Options' button. If so, you may use this link to purchase an upgrade
for your software.
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ALL Lucid Products - Version none
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#5061 - Unable to successfully install updated from application
program
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Please refer to the Product Upgrade
Instructions, which is located under the SUPPORT menu. Download and install the
utility program to update your software
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ALL Lucid Products - Version none
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#5060 - Error 404 - Page Not found when downloading application
update
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The U[ProgramName].zip file may not be found. Leaving the URL
as entered, change the URL from U[ProgramName].zip to Update.exe. Save the file in
the \Updates subdirectory where the application was installed. Please refer to the
Product Update Instructions located under the SUPPORT menu. Please refer to FAQ
5061 for another solution.
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ALL Lucid Products - Version none
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#5056 - Error occurs when attempting to print any
report.
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There was a
problem with the new installation package that we are using and certain files are
not being registered in the system. Please download and install a new version of
the application. This problem only occurs with new installations that were dated
between 12/07/2014 and 01/17/2015. If desired, please request a workaround to
repair existing installations.
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ALL Lucid Products - Version 1.03.0022
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#5055 - When I
try to export a report, I get the above message and have to terminate the program.
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There was a problem with the new installation package that
we are using and certain files are not being registered in the system. Please
download and install a new version of the application. This problem only occurs
with new installations that were dated between 12/07/2014 and 01/17/2015. If
desired, please request a workaround to repair existing installations.
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ALL Lucid Products - Version none
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#5053 - Symantec Anti-Virus reports a SONAR Virus when installing
software
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"Its a false alarm that Norton won't fix for
months/years. Please report it to Norton as a false alarm and hope that they fix it
one day." See: http://www.symantec.com/business/support/index?
page=content&id=HOWTO55273 for more information on how to get around the false
positive report.
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ALL Lucid Products - Version 1.03.0007
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#5023 - ERROR FILE - error not found in string
table An error occurred during the move data process: -113 C:\Users\UserName
AppData\Local\Temp\WZSE3.TMP\data1.cab Error Number:-113 (refer to online
help)
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WinZip Self-
Extracting program deletes files for the installation process before completing the
install. As of 04/03/2012 an updated version of the install process has been
deployed for downloading and installation.
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ALL Lucid Products - Version none
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#5016 - Unable to install after
download. get data move error after entering the serial number
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Due to new security measures incorporated
in Windows Vista and Windows 7, unexplained errors may occur when running or
updating the application from the default install directory. Should you experience
these problems, you may want to re-install the application into an alternative
directory such as C:/Lucid/'ApplicationName' where 'ApplicationName' is the
application name (e.g., 'Lucid Reserve Study' or 'Lucid Electronics Workbench',
etc.).
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ALL Lucid Products - Version ALL
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#5000 - I purchased my software with PayPal
for download, but I did not receive the software download or the Product Serial
Number.
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The 'return to Lucid Enterprises' link
probably wasn't pressed after the payment was made. If you haven’t already
downloaded the application, please download an evaluation copy of the software from
the product web page. To obtain the Serial Number, please submit an Incident Report
with your product purchase information. A Serial Number will be emailed to you
within 24 hours.
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ALL Lucid Products - Version Varies
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#1344 - Error 5: Invalid procedure call or argument when
attempting to Update application
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The automatic update function has been updated in
application updates dated 12/14/2012 or newer. To initiate the new update process
manually, please use the following steps: 1. Ensure that the application is not
running. 2. Locate the directory where the software was installed, typically
C:/Program Files/Lucid/[Application Name] and Navigate to the downloaded file
(C:/Program Files/Lucid/[Application Name]/Updates/Update.exe) . 3. Double-click on
the Update.exe file. 4. The update will be installed automatically and a message
that the application has been updated will occur.
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Lucid Reserve Study Standard Edition - Version none
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#5064 - When I attempt to update my software, I receive a message
telling me that I have not registered my software
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This
problem has been fixed as of 11/18/2015: Try upgrading again.
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Lucid Reserve Study Standard Edition - Version 1.03.0012
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#5029 - Unexpected Error in
Module1:CreatePercentFunded: 6; Error: 6; Overflow
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Ensure
that all Life Expectancy Numbers are set to a value of 1 or greater.
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Lucid Reserve Study Standard Edition - Version 1.02.0007
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#5014 - Downloaded latest update and when I double click on
the update.bat get error saying version supplied in zip file not compatible with
64 bit Windows Vista.
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The automatic update function has been updated
in more recent versions of the Lucid Reserve Study software. To initiate the new
update process manually, please use the following steps: 1. Ensure that the Lucid
Reserve Study application is not running. 2. Locate the directory where the
software was installed, typically C:/Program Files/Lucid/Lucid Reserve Study (see
Incident #5015). 3. If it does not already exist, create a new subdirectory named
‘Updates’. 4. Open a browser window using the URL:
http://www.lucidcc.com/RESERVE/Update.exe and save the latest update to the new
directory (C:/Program Files/Lucid Reserve Study/Updates). 5. Navigate to the
downloaded file (C:/Program Files/Lucid/Lucid Reserve Study/Updates/Update.exe) .
6. Double-click on the downloaded file. 7. The update will be installed
automatically and a message that the application has been updated will occur.
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Lucid Reserve Study Standard Edition - Version 01.02.0004
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#5004 - 'Error 53, File not found
when attempting to install program updates' (mnuUpdateCheck)
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To work around this problem, navigate to the 'Updates' directory,
(typically C:\Program Files\Lucid\Lucid Reserve Study\Updates) and double-click
on the 'Update.exe' file to install the update. This problem will not re-occur
after installing V01.02.0006 of the application.
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Lucid Reserve Study Standard Edition - Version 01.02.0003
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#5002 - 'Stop Statement
Encountered' message appears when attempting to 'check for updates'
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To work around this problem, please go to the directory where the
application was installed (typically C:\Program Files\Lucid\Lucid Reserve Study)
and delete the directory 'Updates' and all of its contents. This problem will not
re-occur after installing a program update.
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Lucid Reserve Study Standard Edition - Version ALL
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#5001 - Does the CDROM version of the
software include a printed manual?
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Yes, when you
purchase the CDROM version of the software, a printed User Manual will be included
in the shipment. Downloaded software includes the User Manual in Adobe PDF format,
but the user will have to print their own copy.
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