Lucid Product Update Instructions
The following provides
instructions for obtaining and installing product updates for Lucid Enterprises
products:
To obtain an update, the user must be
registered (see Submit
Registration)
Most products provide an integrated update
service. On the application Main Menu, select 'HELP', then
'CHECK FOR UPDATES'. If a product update is available, please follow
the provided instructions and install the update.
There is a known problem installing updates from some older applications. Should you experience any difficulties,
please download a free utility that will allow you to update all of your Lucid Enterprises Products:
Download the Software Update Utility.
Note your existing software that you want to update must already be registered. In addition, you will need to know
one product Serial Number of a Lucid Product you have installed and the email address that you used to register your software.
If the download does not fix your problem, or
if you are unable to download the update, please submit an Incident Report
to Technical Support (see
Submit Incident Report).
A new update or complete product replacement will be provided to the user as
necessary to resolve the issue.
The following is the step-by-step process used to
obtain and install program updates:
- Go to 'HELP' on the Main Menu and click on
'CHECK FOR UPDATES'
- The Check for Updates process
will let the user know if an update is available. The example, below,
indicates that there are no newer updates available for installation.
The update process is complete if this message appears. If the user is
experiencing problems, an Incident Report should be submitted to Technical
Support (see
Submit Incident Report).
- If a program
update is available for download, the following message will appear.
Click on 'YES' to download the update, or 'NO' to cancel the process.
If responding 'NO', updates can be checked and installed at a later date
using this same process.
- The program updates will be downloaded. After the download is successful, the ‘Lucid Application Updater’ program will be called to download the update.
-
Press the EXIT button to continue with the update.
Note: While the update file is downloading and processing, the application will be closed so that the update may be applied. If the application does not close during the update process, please close it manually.
- Upon completion of the application update script, a message indicating the update was successful will appear.
-
The application update process is complete: You may now restart your application. You may check the installed program version by going to the Main Menu
and select 'HELP', then 'ABOUT'.
After installing the update, perform any instructions that may have been provided by Technical Support. Should you experience any problems, first make
sure that the application was not running when you attempted to install the update. If problems persist, please submit an Incident Report describing
the problem in detail (see Submit Incident Report). Also, if you have any questions concerning these installation procedures, please submit an Incident report
A list of the program changes may be view by going to the Main Menu and selecting HELP, then ‘View Release Contents Report’.
|
